Best Conversation Intelligence Software (2026): Top 9 Compared

Gong describes its conversation intelligence as one part of a wider Revenue AI platform for sales, customer success, enablement and revenue operations teams. The product records and transcribes sales calls, video meetings and emails automatically, then applies AI models to identify key topics, objections, competitor mentions and buying signals.

According to Gong's conversation intelligence page, insights surface during and after conversations to flag deal risks, next steps and coaching opportunities. AI agents such as AI Tasker and AI Deal Predictor generate summaries, update CRM fields and suggest follow-ups, and managers work from dashboards and scorecards built on recorded interactions. Gong lists integrations with Salesforce, Zoom and other core platforms.

The conversation data also feeds the rest of the platform. Gong Engage uses buyer language from calls for outreach and follow-ups, Gong Enable turns calls into onboarding and coaching material, and Gong Forecast uses engagement and sentiment to assess deal health. Gong states its models are trained on billions of sales interactions.

Gong does not publish a price list. Its pricing page explains that licences are priced per user, a platform fee applies based on the number of users, and integrations with the existing stack are free.

Salesloft Conversation Intelligence is the call recording and analysis product of the Salesloft revenue platform, which also includes Cadence, Deals, Rhythm and Clari Forecast. As of October 2026, the former Clari Copilot product page (clari.com/products/copilot) redirects to this Salesloft page, and the Salesloft login menu links its Conversations product to the Clari Copilot domain, so this page treats the two as one product.

Salesloft states that the product records, transcribes and analyses every sales call. Its page lists AI call summaries, follow-up emails, automated CRM updates, objection tracking across the pipeline and automatic call scoring. During calls, reps receive real-time AI guidance and battlecards for objections. Stakeholder insights, buying group visibility and sentiment are presented so reps know where to engage next.

Salesloft positions the product as part of a system of action rather than a separate review tool. Action items push into seller workflows, coachable moments become tasks, and buyer signals feed the forecast. Salesloft also cites recognition as a Gartner Peer Insights Customers' Choice and a Forrester Wave Leader for its broader platform.

No price is published; the pricing link leads to a demo request.

Chorus is the conversation intelligence product of ZoomInfo, sold alongside its B2B contact and company database, sales engagement and website chat products. ZoomInfo lists Chorus under engagement as the product that analyses every interaction, and states that it is backed by 14 technology patents in proprietary machine learning.

The Chorus page describes four use areas. Sales call analysis captures customer calls, meetings and emails with transcriptions and insights. Onboarding and enablement identifies winning behaviours to shorten ramp time and support methodology adherence. Deal intelligence and relationship management captures contacts and communications from the field and syncs them to the CRM, so managers can track deal momentum and churn risk. Market intelligence analyses the voice of the customer to show why deals are won and lost.

Customer reviews quoted on the page describe call libraries, snippet sharing with marketing and product teams, talk-time and filler-word metrics, and scorecards. One review on the page notes that Chorus connects automatically to Zoom.

Pricing is not published; buyers request a demo.

Jiminny is a conversation intelligence platform for revenue teams. Its product page defines CI as using AI to record, transcribe and analyse conversations from calls, video meetings and other customer interactions, detecting patterns, keywords and sentiment.

The page lists four main capabilities. Ask Jiminny returns instant AI answers on any call or multi-call deal, covering next steps, competitive mentions and why a deal was won. CRM logging writes calls, transcripts and insights to the CRM through Jiminny's Salesforce and HubSpot apps and other CRM integrations. Proactive deal alerts flag risks, stalled deals and missing next steps. Team performance tracking analyses call data for coaching opportunities and benchmarks individual and team progress over time.

The navigation also lists an AI notetaker, GTM intelligence, competitive intelligence, pipeline management, call libraries and playlists, executive reporting and an MCP connector. A customer review on the page mentions call recording through Aircall and Microsoft Teams.

Jiminny publishes comparison pages against Gong, Avoma, Clari, Chorus, Modjo, Outreach Kaia and Salesloft. Pricing is bespoke per team, with no usage credits, and a 14-day trial is offered without a credit card.

Revenue.io is a Salesforce-native revenue platform that combines a dialer, conversation intelligence, real-time coaching and sales engagement. Its conversation intelligence product, Conversation AI, analyses processed phone conversations and recorded Zoom and Microsoft Teams meetings. Teams can search conversations, identify topics and behavioural patterns, add feedback and organise examples into training libraries.

Conversation data connects to Salesforce through Revenue.io's Conversation object and related records, so supervisor notes and conversation fields support Salesforce reporting. Live guidance during calls comes from a separate product, Moments, which delivers configured coaching cues, battlecards and objection prompts. AI summaries, scorecards, coaching feedback, Ask Revenue AI and conversation agents belong to the wider Revenue AI suite, and Revenue.io states availability depends on licences.

The pricing page lists three packages. Activate covers the dialer, recording, routing, SMS and real-time coaching. Engage adds multichannel sequences and auto-transcribed, analysed and summarised calls. Orchestrate adds AI scorecards, deal health scores, pipeline and forecast management and conversation agents. All three are quoted, and the page states the platform is built for Salesforce teams of 15 or more seats.

Avoma began as an AI meeting assistant and sells conversation intelligence, revenue intelligence, scheduling and lead routing as modules on top of it. Every plan records meetings, transcribes them in real time, produces AI summary notes, drafts follow-up emails, saves notes to CRM records and integrates with dialers.

The Conversation Intelligence add-on, priced at $29 per seat per month billed annually, adds AI coaching recommendations, AI call scoring, smart trackers and Ask Avoma across all meetings. A separate Revenue Intelligence add-on, at the same price, covers deal risks, sales methodology tracking and forecasting. Organization adds custom AI topics, templates and group scheduling, and Enterprise adds compliance controls, single sign-on, data retention policies and HIPAA compliance.

The pricing model charges only for recorder seats; viewers and collaborators are free. A 14-day trial of the Organization plan includes all add-ons. Avoma also appears on the StatWharf AI meeting assistant comparison, where it is assessed as a meeting notetaker; on this page it is assessed for its sales conversation intelligence module.

Sybill is an AI sales assistant built on recorded sales conversations. It records calls, meetings, emails and Slack threads, and states that more than 850 sales teams use it daily. Its focus is removing sales admin and giving reps and leaders a view of deal state.

The site describes CRM autofill that updates account, opportunity and contact fields after every sales conversation, automated follow-up emails, proposals and collateral, and Ask Sybill, which answers plain-English questions about buyers, blockers, risks, pipeline health, coaching or forecasting with citations. An invisible recorder captures meetings without a visible bot, and a mobile app captures in-person meetings.

Pricing uses per-user plans with weekly AI credits. The free plan includes unlimited call recordings and transcripts, 20 AI meeting summaries a month and 500 credits a week. Pro adds unlimited summaries, storage and CRM-pushed notes. Business adds CRM context inside Ask Sybill, ten-field CRM autofill, API and MCP access and two-way Slack and Teams integration. Enterprise adds unlimited credits, unlimited autofill, SSO and a dedicated account manager. Annual billing saves 17 percent.

Momentum describes itself as an AI revenue orchestration platform that captures unstructured data from customer interactions, routes insights and automates execution across revenue systems. Its feature list includes MEDDIC Autopilot, executive briefs, AI signals and alerts, AI coaching, an AI notetaker, smart notifications, IQ reports and smart tags.

The Business plan covers AI call summaries, action items, email follow-ups, Autopilot for CRM updates, Ask Momentum on individual calls, AI signals, workflow automation and Slack Deal Rooms and Account Rooms. Transformation extends Ask Momentum beyond individual calls and adds executive briefs, AI coaching and analytics. Enterprise adds SSO, SLAs, compliance support and white-glove onboarding.

Momentum's own note-taker and video library are sold as a Conversation Intelligence add-on at $30 per user a month, and account briefs and smart clips need that module. This structure suits teams that capture calls elsewhere and want Momentum to act on the data, as well as teams that want Momentum to record. Plans are annual, and the pricing page notes minimum thresholds may apply by implementation scope.

Oliv is an AI-native revenue platform that captures customer conversations and connects them to accounts and opportunities in an object graph. Its pricing page groups apps by role. Converse, for SDRs, product marketing and support, captures online meetings with or without a bot, email and in-person meetings. Sell, for account executives, adds a forecast app, sales methodologies and deal risks. Grow, for customer success, adds a retain app with health scorecards and churn risks. Amplify gives other staff super agents that answer questions about conversations, opportunities and accounts.

Capture options include botless meetings through native video conferencing integration, phone calls, email and in-person meetings through a mobile app or a Plaud integration. Bot-based meeting capture, Slack capture and WhatsApp capture are $10 per user a month each. Oliv also enriches context with third-party data from ZoomInfo, 6sense and LinkedIn.

Oliv positions its pricing against legacy tools and labels its own savings estimates as comparison assumptions rather than vendor quotes. Agent actions use credits at $0.01 each, billed separately.